Frequently asked questions

Please check this page for The Noble Collection UK delivery information, which will keep you up to date with information regarding delivery times also any periods where delays may be expected (Christmas, for example).

Once an order has been placed, we are unable to make any changes or cancellations, including updates to delivery information. This is because your order automatically goes into processing. If you have ordered with express shipping, this will also be fast-tracked. Please make sure to review your order carefully before submitting it!

We hope you’ll be happy with your products, but if you need to return an item for any reason please refer to The Noble Collection UK Returns Policy.

If you have received a damaged or faulty item, please get in contact with us via our website before returning where we will endeavour to get this sorted for you as soon as possible. By contacting us first we can provide pre-paid returns labels for damaged or faulty items only.

The Noble Collection UK does not accept exchanges, however you can return your item for a refund if in accordance with our Returns Policy.

Information on Christmas ordering can be found on our delivery page during the Christmas season.

Our website offers payments through multiple payment options:

• Stripe/Link (debit/credit card)
• PayPal (Pay in 3 options may be available*)
• Apple Pay/Google Pay
• Klarna – Pay in 3/Pay in 30 days*

*Subject to status. Whether these options are available to you is not within our control. Minimum spend £75.

Please view our separate Klarna FAQs page here.

Your payment information is securely processed by our third-party payment providers (Stripe, PayPal or Klarna). Payments are securely encrypted by these providers and at no time do we ever see or have access to your full payment information, nor is it stored on our website.

You can now sign up on each product’s page to be notified via email when the item is back in stock!

As we are separate from The Noble Collection distributors in other territories, we may have stopped selling older products that the US website still has listed, or vice versa.

With new products that are not yet listed, it is likely that other territories have received the new products slightly before us, or vice versa.

If there are products on our website that are not on the US website, The Noble Collection UK still cannot ship these items outside of the UK.

Please be aware that our resin wands are authentic hand-painted prop replicas, and due to this they are designed as collectible items and not toys. Sadly they don’t contain real magic, so if dropped or mishandled there is the possibility of damage.

You may see some characters with more than one type of wand available. All our collectible wands are identically crafted in resin, but their boxes are different. We’ve explained them for you here:

• Character boxed wands include a range of 59 different characters, and come with a small name clip that can be used with our 10 and 4 Wand Displays. These come in a plain coloured box with the character’s name on, encased in a black cardboard sleeve. These are cast in resin and hand-painted.
• Ollivanders wands come in a collector’s box based on those in Ollivanders wand shop in the Harry Potter films. There are only 8 characters’ wands available in this box. Name clips are not included. These are cast in resin and hand-painted.
• Window box wands come in a retail store-friendly cardboard outer box with a plastic window. These are cast in resin and hand-painted. Name clips are not included.
• Wands in wand sets or collections are also identical but do not come with any kind of individual box.
• Toy wands are now discontinued.

We are unable to provide name clips separately from the wands as we don’t have extra/spare parts for these. The name clips come with the Harry Potter Character wands only, not with the Harry Potter Ollivanders wands, wand display sets or Fantastic Beasts wands.

We don’t offer gift wrapping/message services online.

Depending on the size and products in your order, it is likely that your order will be packaged in a box that provides an indication of what is inside or that the order is from The Noble Collection – bulky items (such as brooms) will ship in their manufacturer’s shipping boxes, and our warehouse team re-use outer cartons where possible to avoid wastage.

Our company name and returns address will also be on the label in case of non-delivery. If your order is a gift for someone in the same household, we recommend having the order delivered to an alternative address (work or friend/family) if possible to avoid disappointment.

Yes! We now offer electronic gift cards that can be found here. These are for online use only.

At this time we do not offer the use of discount codes through our website, however we do have a rewards system in place called Noble Crowns, through which you can earn Crowns (or points) to redeem on future purchases.

Many of our products are no longer manufactured with a Certificate of Authenticity. All products are still fully licensed and approved for sale by appropriate licensors.

Noble Collection UK distributes Noble Collection products, however we are not part of the product process for creation or discontinuation. Of course, we will always try to let you know as soon as we know an item is being discontinued if we still have stock available.

Keep an eye on our social media where we will offer a ‘Last Chance to Buy’ when we have stock remaining.

Yes! We opened our very own store on Neal Street, Covent Garden, London. You can find more details here.

Please note that as our store and website are run separately we cannot provide a click and collect service and cannot replace website orders with shop stock and vice versa.

We have a concession in Hamleys on Regent Street, London on the fourth floor, and have retail stockists throughout the UK.

Please apply via wholesale.noblecollection.co.uk, describing the nature of your business.

Enquiries placed through the contact form on this website may be missed.